Search

Search

FAQ

About the product

Absolutely! All the shoes listed in our store are 100% authentic, distributed and authorized by reputable major dealers. The images on our website are real photos taken by our company. Our company has been verified by Google for all documents related to product quality and business operations – so you can shop with complete confidence.

We have a large warehouse in Vietnam with the capacity to store a vast number of shoes. Every shoe model listed in our store is available in all sizes, and our inventory is updated daily. Occasionally, due to high demand, your desired size may be out of stock by the time your order is processed, we appreciate your understanding.

If your order is unfortunately out of stock, you can request a refund, which we will process immediately, or you can wait 3-5 days for the next shipment, and we will deliver it to you as soon as it arrives.

  • For customers in the United States – Your order will be shipped via FedEx.
  • For customers in the United Kingdom – Your order will be shipped via Royal Mail.
  • For customers in other countries – Your order may be shipped via FedEx or DHL.

The standard delivery time is 2-5 days. However, as FedEx typically collects orders from our warehouse every 5-7 days, it may take 5-10 days for the tracking information to update. Don’t worry once the carrier picks up your order, it will take only 1-2 more days for your shoes to arrive.

About US

We are Desecom – a company specializing in providing 100% authentic footwear, ensuring quality and customer satisfaction. We collaborate with reputable shipping partners like FedEx, Royal Mail, and DHL to deliver products quickly and reliably. With a commitment to excellent service, we aim to bring the best shopping experience to our customers worldwide.

We have been verified by Google before listing and advertising our products. Our Pinterest channel has also beenverified by the Pinterest Merchant with complete documentation and is currently awaiting the blue checkmark.

If you have any questions about our products or our company, don’t hesitate to contact us:

We are delighted to assist you!